Grievance Service

The West African Development Bank allows you to submit complaints when a project it finances or co-finances is subject to environmental or community damage.

About BOAD

Grievance policy and procedures

Gender equity and equality policy

Environmental and social protection framework

Climate policy

Steps in the complaints procedure

BOAD acknowledges receipt of the complaint and determines its admissibility.
After examining the grounds for the complaint, a request for further information may be sent to the complainant where appropriate. The latter is kept informed ofprogress.
BOAD proposes solutions with an implementation timetable. If the complainant agrees, the project team and the executing organization implement the chosen solutions. BOAD is responsible for follow-up.
The complaint is closed when the solutions have been fully implemented.

File a complaint

Eligibility criteria :

The complaint relates to a project financed or co-financed by the West African Development Bank, which is being prepared, implemented or completed;
The complaint is filed by individuals or communities affected by a project financed or co-financed by the West African Development Bank;
The complainant(s) allege(s) that they have been or will be affected by the project financed or co-financed by the West African Development Bank.

Information to be included in the complaint :

The complaint must :

Identify the project in question ;
Clearly describe the harm caused by the project;
Include name(s) of complainant(s);
Specify whether it is submitted by a representative of the person or community affected by the project;
Indicate, where applicable, the name, signature, contact details and written proof of mandate of the representative.

All complaints will be treated confidentially. BOAD will not disclose any information that could reveal the identity of complainants without their consent.

Contact us

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